Privacy policy

Last updated November 5, 2026

Draft for attorney review before launch.

What we collect

• Homeowners: your first name, mobile number, ZIP code, a description of the problem, and any photo you text us.
• Callers: your phone number, the call recording, and any voicemail and its transcript.
• Plumbers: business details from public license records, plus anything you add when you claim your listing, and payment details handled by Stripe.
• Everyone: basic technical data such as pages visited, used to keep the site working and measure which pages are useful.

How we use it

• To send your request to licensed plumbers who cover your ZIP, and to share your name, number and request details with the one plumber who accepts it.
• To text you about your request (confirmation, the plumber's details, and a follow-up asking whether they reached you).
• To review disputed leads and calls, using recordings and message logs.

What we don't do

• We don't sell your information or share your request with more than one plumber at a time.
• We don't use your number for marketing.

Texts and calls

Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Calls to LocalPlumber numbers may be recorded for quality and dispute resolution.

Service providers

We use Twilio (texts and calls), Stripe (plumber payments), Vercel (hosting) and a managed Postgres database. They process data on our behalf.

Retention and your choices

We keep request and call records for up to [24] months for billing and disputes, then delete them. To ask what we hold about you or to delete it, contact [CONTACT EMAIL].

Contact

LocalPlumber, Winston-Salem, NC · [CONTACT EMAIL]